One of our prestigious client “Auto OEM”Is looking for “L2 – Area Service Manager”.
Position — RM Service – Bhopal
Designation — Divisional Manager
Educational Qualification
Necessary: B. E., Premium College with a very good academic record
Age — Minimum: 30YRS — Maximum: 40 YRS
Experience — Minimum: 6 yrs. —- Maximum: 20 yrs.
Job Responsibilities
o Handling territory as Regional Manager Service. o Service network/capacity expansion – primary and secondary. o Dealer workshop and branches standards adherence. o Service reporting , parts performance and Customer redemption targets of dealers o Product performance feedback and competition benchmarking.
o TPM Implementation at Dealerships. o Sustain and improve Dealership, CSTs & PTS service standards. o Ensuring service reach to all the potential towns through primary & secondary network. o Tracking competitor activities and keeping abreast with the latest trends and requirements. o Monitoring of product performance, customer expectations w.r.t. competition.
o Planning and execution for new product launch. o Monitoring of warranty claims, failure analysis and inputs to manufacturing. o Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network. o Guiding the team to resolve critical dealer / customer issues. o Implementing Service Quality Systems at dealerships. o Maintaining service standards at primary & secondary network as per the company policies across the state.
o Maintaining the service share and growth of state.
o Forecasting the service targets and planning / monitoring the achievements.
o Enhancing the customer satisfaction level and implementing systems and processes in workshops.
o Customer Support Management/ Diagnosis of Product Failures o Control on Warranty Claims o Promoting Sales by providing service support.
o Promoting Genuine Spares Sales. o Dealer development activities/New dealer identification.