One of our prestigious client “Auto OEM.” Is looking for “Area Service Manager, IBU”.
Job Title Area Service Manager
Location: Pune
JOB REQUIREMENTS
- Essential : Any B.Tech. (Automobile or mechanical) from a premier institute..
- Desired: Tech equivalent from a premier institute.
- Work Exp : Min: 3 Max: 8
- Need for travel: High
JOB PURPOSE:
The Area Service Manager manages the territory Service requirements with focus on process/product improvement. The ASM is responsible for overseeing service operations, meeting revenue/volume targets and managing the service processes in the region.
The product portfolio of the intra-city business unit includes 3 wheeler passenger and cargo vehicles, a quadricycle and soon EV as well. The Auto OEM 3Wh is well known in all pockets of India, and the ASM will be responsible to expand the markets and handle dealers and workshops.
Job Responsibilities
- Service volume growth:
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives
- Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
- NPS:
- Identifying the network gaps & identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
- Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
- Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning & correction
- Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
- The above list is not exhaustive and could evolve with changing needs & priorities of the company
Technical/ Functional:
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge
- Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioral:
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
KEY RESULT AREAS:
- Service volume growth
- NPS improvement
- Repair Quality improvement
- Counter measure PFRs for improvement
- TAT reduction – spare parts service level improvement
- Projects undertaken for the quarter/ territory