One of our prestigious clients “Auto OEM” Is looking for Area Service Manager – Delhi (Triumph)
Educational Qualification: Any graduate from a premier institute.
Location: Delhi
Reporting to: Regional Service Manager – PB
Work Exp: 3 – 9 Yrs.
KEY RESPONSIBILITIES:
Service volume growth
- Achieving the service targets through channel partners in the assigned region.
- Increasing the market share for the assigned region by providing Strategic Directives.
- Involved in the preparation of Plan Actuals with Zonal service Manager for setting service targets for ASM by analyzing actual service vs expected service.
- Updating market developments periodically to facilitate proactive steps to combat competition.
- Analyzing market service data and customer satisfaction data.
NPS
- Identifying the network gaps & identify prospective dealers.
- Managing the business by monitoring each dealership in terms of viability and profitability.
- Providing support and Handholding new dealers to ensure smooth operations.
Repair Quality
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction.
Service processes – improvements
- Kaizens
- Stock planning & correction
Dealership Performance
- Dealer SQI
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team.
- The above list is not exhaustive and could evolve with changing needs & priorities of the company.
Technical/ Functional:
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge
- Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
KEY RESULT AREAS:
- Service volume growth.
- NPS improvement.
- Repair Quality improvement.
- Counter measure PFRs for improvement.
- TAT reduction – spare parts service level improvement.
- Laggard dealer SQI improvement.