One of our prestigious clients “Auto OEM” Is looking for “Area Service Trainer, Delhi, and IBU”
Office/Location : Delhi Ro
JOB PURPOSE
Responsibility for identification of training gaps/needs of the service field team, design & implementation of training programs. The service trainer will be singlehandedly responsible for fulfilling the training needs of the entire North circle for the Intra-City Business Unit.
The product portfolio includes the 3W three-wheelers – both Passenger and Cargo; 4W Quadricycle and EV 3W. This will be across fuel types.
JOB REQUIREMENTS
- Educational Qualifications:-
Essential: Any graduate from a premier institute.
Desired: MBA or equivalent from a premier institute.
- Work Exp :- Min: 5 Max: 10
- Industry Specification Preferably Automotive – 2W/3W/4W
KEY COMPETENCIES
Technical/ Functional
- Product technical knowledge
- Service Process knowledge
- Total Productivity Management
- Market knowledge
- Warranty process
- Legal knowledge
- Project management
- System and CDMS knowledge
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
KEY RESPONSIBILITIES
Service Training
- Advise the training team to plan trainings based on the training gaps identified and monitor their completion
- Identify training needs based on field requirements and environmental changes and create training modules accordingly
- Design of training modules and programmes for new models and new product launches
- Coordinating with Technical Support Group (TSG) and R&D teams to get information for creating training manuals and Service Station Manual
- Coordinating with manufacturing team for aggregates and understanding process changes
- Ensure that all the pan India Training Centres are updated and well-maintained
Service Process (TPM)
- Taking TPM reviews and feedback for attaining next level
- Continuous updating of the TPM process by coordinating with the TPM cell
- Standardization of Good Working Practices and Kaizens
- Training of ASMs and dealer workshop staff on TPM
- Digitization of service process, audits and trainings
- Planning and implementation of special projects
The above list is not exhaustive and could evolve with changing needs & priorities of the company